When it comes to personal electric vehicles, Onewheel has emerged as a true pioneer in the industry. Onewheel offers a comprehensive warranty to provide customers with peace of mind.
Understanding the Onewheel Warranty
The Onewheel warranty is designed to protect your investment and ensure that your riding experience remains uninterrupted. When you purchase a new Onewheel, you are automatically entitled to a limited warranty that covers any manufacturing defects in materials or workmanship for up to 12 months. The warranty for the footpad, tire and battery pack is 6 months / 1000 KM (622 miles).
What Does the Onewheel Warranty Cover?
The Onewheel warranty covers defects that occur under normal and intended use of the product. I can vouch for this claim, my motor on my Onewheel GT went out just a few months into riding and Future Motion replaced the motor in my board 100% free. The warranty includes issues with the frame, footpad, tire, hub motor, battery, and controller, but as noted above, each part of the board has a slightly different duration of warranty. It’s important to note that the warranty does not cover damage caused by accidents, abuse, misuse, modification, or unauthorized repairs. Additionally, normal wear and tear, such as scratches and cosmetic damage, are not covered.
Future Motion also highlights these items that can void your warranty:
- Total mileage is over 2000km / 1243 miles.
- Damage has been caused by modification or use outside those specified in the user manual.
- The barcode or serial number of the product has been altered or removed.
- The warranty registration is inconsistent with the product itself.
- The product has been dismantled or repaired by an unauthorized third party.
- Water damage is not covered under warranty.
- Damage or fault has been caused by other issues (excluding product design, manufacture, quality, etc.)
- Natural wear and tear that does not affect product function (including scratches and wear and tear on frame rails, footpad, tires, etc.)
- Damage has been caused by accidents or human errors, such as breakage caused by rusting in a very wet environment.
- Damage has been caused by overloading the Onewheel+
- Damage has been caused by acts-of-god such as fire, flood, earthquake, freezing, etc.
- Products purchased from an unauthorized reseller, including any online purchase other than directly from Future Motion, Inc., to the extent permitted by law.
How to Make a Warranty Claim
If you encounter an issue with your Onewheel that falls within the warranty coverage, the first step is to contact Onewheel’s customer support. You can reach out to them via email, and their team will guide you through the process. My experience with their support team has been generally favorable, but sometimes they take a day or two to get back to you. They may ask you to provide proof of purchase, details about the issue, and any relevant images or videos. Once they have assessed the situation, they will determine the best course of action, which may include repair or replacement of the affected parts.
Generally, the warranty and warranty claim processes are smooth and simple. The hardest part is often just finding a box big enough to ship your board in. Overall I’ve had a really positive experience and I do recommend their support whenever needed.